Contact Bella Rosa

14-DAY RETURN POLICY ON NON-PERSONALIZED ITEMS

If you're not completely satisfied with your purchase, we will accept a return or exchange within 14 days of the delivery receipt date on non-personalized items only.

Please inquire via our online concierge to start a return if you need to return or exchange an item. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Only non-personalized items may be returned. The item must be in its original condition and packaging, with no signs of wear or damage.

The Bella Rosa Collection retains full discretion to assess the product for wear and reserves the right to refuse any return that does not fit the return criteria.

Customers are responsible for all postage fees to send the item back to our facility. We'll pay the return shipping costs if the return results from our error (you received an incorrect or defective item, etc.).

ALL SALES ARE FINAL ON PERSONALIZED ITEMS

The Bella Rosa Collection offers customers a unique, bespoke experience. For this reason, all sales are final on all personalized purchases. 

If you have questions, please inquire via our online concierge.

In the event of a manufacturing defect, please email us at hello@thebellarosacollection.com within 24 hours of receiving your item. 

PLEASE NOTE:

The Bella Rosa Collection retains full discretion to assess the product for manufacturing defects and reserves the right to refuse any return that does not fit the return criteria. If your return is denied, the merchandise will be sent back to the customer at the customer's expense, and a refund will not be issued. 

Made-to-order clutches are handcrafted in Italy. Please allow 3-6 weeks from the order date for your made-to-order clutch to arrive from Italy. 

Domestic orders will be shipped with tracking numbers and delivery confirmation.

Complimentary expedited, 2-day shipping is included on all orders. Please note, signature is required upon delivery.

Made-to-order clutches require 3-6 weeks of processing to handcraft your bag in Italy by our finest craftsmen and artisans. The shipping method chosen controls how quickly the bag is delivered to your destination after the 3-6 weeks of processing in Italy.

Handbags sold for pre-order have longer processing times.

Please take careful note of the fulfillment date in the product description. As the fulfillment date approaches, you will be notified via email.

Yes, the Bella Rosa Collection works directly with brides or with your professional stylist. Please visit made-for-me for custom handbag inquiries or send a message below with any questions you may have.

Please be aware of the delicacy of your clutch and carry with care. For stain removal, we recommend Silk & Clean wipes. We include a complimentary wipe with your clutch.

Yes, we have retail partners around the world. Visit our Stockist page for a full list of retail partners near you.